Smart Rooms Improving the Delivery of Care at Northwell Health
Written by John Lynn, Founder of Healthcare Scene
Northwell Health has implemented Vibe Health by eVideon's Engage TV and Insight digital whiteboard solutions to create “smart rooms.” According to Juan Contreras, CPXP, Director, Patient Experience at North Shore University Hospital/Northwell Health, smart means not just capturing a lot of information, but using it to deliver better care. This video highlights insights about patient care and team coordination from Contreras and Joseph Narvaez, AVP for Business Intelligence in the Office of Patient and Customer Experience at Northwell Health.
Contreras and Narvaez start by explaining that Northwell has developed these digital systems with input from patients, caregivers and staff, the “voice of the customer.” In addition to CMS’s routine HCAHPS survey, the hospitals and clinics encourage patients to fill out more detailed surveys on the technology, and collect information through conversations. They even use NLP to turn up areas that deliver a good experience or cause friction.
Narvaez claims that digital technologies like Vibe Health can be designed to be empathetic to the user. In doing so, they save time and money while producing a better experience.
Watch the complete interview in this video from Healthcare IT Today >
