eVideon Sets Company Milestone with Score of 93.2 in 2025 Best in KLAS Report
Vibe Health by eVideon, smart room leader, receives A+ grades in loyalty and value, and high ratings across all customer pillars.
GRAND RAPIDS, Mich. – Feb. 5, 2025 – Vibe Health by eVideon, the leader in hospital smart room technology and digital workflow solutions, announced today the achievement of its highest-ever score of 93.2 in the 2025 Best in KLAS Software & Services Report for Interactive Patient Systems. This year's score, with an increase of 3.6 points from 2024, demonstrates the company's dedication to customer success and innovation in healthcare technology.
Vibe Health by eVideon continues to earn high ratings for streamlining clinical workflows and creating interactive care environments. The smart room platform’s integration capabilities with EMR, education, communication technology, and patient experience systems have proven valuable for healthcare providers as they strive to deliver better outcomes.
"This milestone reinforces our commitment to smart hospital room technology that benefits both care teams and patients," said Jeff Fallon, chairman and CEO of eVideon. "We are deeply honored that our customers have recognized our dedication to their success with the highest score our company has ever received in this category. This achievement supports our approach to bridging communication gaps, saving nurses time, and providing personalized care to patients and their families."
The 2025 report highlights Vibe Health by eVideon's exceptional performance across all five customer experience pillars: culture, loyalty, operations, product, relationship, and value. The company earned A+ ratings for loyalty and value, with high marks in all additional pillars. In the survey, 100% of surveyed customers confirmed Vibe Health by eVideon keeps its promises and indicated they would buy again.
Healthcare leaders applauded Vibe Health by eVideon's commitment to partnership, its ability to deliver integrated solutions, and its forward-thinking product roadmap. Comments cited by customers and KLAS in the survey praised the company’s vision and agility. Comments from the survey included:
"We have a little more of a strategic partnership with eVideon. We had them do some things that ended up being normal in their other implementation cycles, so there is a learning curve between both organizations. The vendor goes above and beyond in terms of development around some of our interoperability needs. They try to put the information at the fingertips of the patients and integrate the system for our clinicians with education videos and things. eVideon truly understands not just what their product can do but also how it fits in the healthcare ecosystem.” — Vice President [September,2024]
“I love eVideon. They have been a true partner. The patient TV is key for smart rooms. We have challenged the vendor on a few key things, and they have been able to pull out a lot. They have a very well-defined roadmap. We challenged them on a certain functionality in the solution, and they took that on. Things like that make a difference. eVideon has been great to work with.” — Director [October, 2024]
To read the full report, visit 2025 Best in KLAS Software & Services Report.
For more information about Vibe Health's smart room technology solutions, visit www.evideon.com/vibe-health.
About Vibe Health by eVideon
Vibe Health is the trusted platform for leading hospitals and health systems seeking to modernize the care experience for patients, families, and clinicians. Using smart room technology, the software platform streamlines clinical workflow and transforms the patient room into a highly personalized and interactive care environment. The platform integrates with the hospital’s EMR and other installed technologies to improve communication and care coordination, ensuring that accurate, real-time information is always accessible via the in-room Smart TV, digital whiteboard, digital door sign, and bedside tablet. With automated service requests, education assignments, and documentation, Vibe Health reduces the technology burden on clinicians and enables them to operate at the top of their licensure. Vibe Health empowers hospital leaders to meet the unique needs of their patient population with customizable features, including in-room surveys and video chat, which serve to amplify the voice of the patient and make real-time service recovery a reality. Find out why top-ranked hospitals are choosing Vibe Health by eVideon: https://www.evideon.com/vibe-health
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.
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